Sprout Social announces enhancements to its Care solution, including AI integration, improved workflows, and new compliance features for customer support. Sprout Social has introduced new innovations ...

An omnichannel retention approach amplifies the reach of personalized retention offers by enabling every channel to present consistent offers to a particular customer irrespective of the channel. This ...

Customer experience is no longer something a company solely provides after a transaction. These days, it transcends the entire sales process and can distinguish a business from its competitors—or set ...