Thomas Lim is the COO of Technicorum Holdings, a Web 3.0 Coach & Dean with Thrive Consulting and Master Trainer: PEARLS Coaching Framework. Looking over my last eight months of engagements, I have ...

Thomas Lim is the COO of Technicorum Holdings, a Web 3.0 Coach & Dean with Thrive Consulting and Master Trainer: PEARLS Coaching Framework. In this epoch of the Fourth Industrial Revolution powered by ...

Digital coaching systems for type 2 diabetes "reduce the need for more expensive, in-person visits," said Anne L. Peters, MD, arguing for the pro side during a debate at the recent virtual American ...

Call center leaders understand that frontline agents need in-call support bolstering their emotional intelligence, communication skills and resilience to ensure they are effectively engaged and ...

In traditional contact centers, agent performance is assessed through manual auditing of call recordings or conversation transcripts. Managers or analysts score these interactions using a standard ...