John Hyland is president of direct writer for Sentry Insurance, which currently insures more than 3,000 dealerships and automotive service shops. He spoke with Editor Dan Shine about the fire risks in ...

The next new employee in your dealership service department might not be human. Reynolds and Reynolds announced the official release of Relo, a parts delivery robot designed to create efficiencies and ...

Charisma! Insights says artificial intelligence is no longer a theoretical promise for the future or even a “nice to have” for dealership service departments — it’s evolved into a “strategic ...

When a car shopper turns into a car owner, dealers hope they immediately become a service customer, too. That’s generally true of most owners while their car is under warranty, but as the latest CDK ...

Team Velocity, a leading automotive digital retailing and integrated technology company, today announced a major upgrade to Apollo AssistantAI, further strengthening its Apollo platform and helping ...

It’s an inconvenience, but you really do have to maintain your car if you want it to work well, burn fuel efficiently and stay clear of costly repairs. But what kind of facility should service your ...

A listener called the CarPro Show recently, perplexed over the fact that his truck had been in a dealership service department for eight weeks with no end in sight, due to a parts issue. I see this ...