University of Georgia professor Peter Smagorinsky always gives us something to think about it in his guest columns for AJC Get Schooled. No exception today with this fascinating discussion of how we ...

Impact. Defining it is often difficult. Measuring it can be harder yet. And the final step—communicating impact—remains a formidable challenge for many organizations. Even in the midst of a climate ...

Companies across all industries rely on key performance indicators (KPIs) and goal-setting to track progress against specific business objectives. Whether it’s hitting a specific sales target, closing ...

We, in America and many other modern nations, are obsessed with measurement. Our motto seems to be, “If you can’t count it, it doesn’t count.” We’re especially obsessed with measuring children’s ...

It’s a given that customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment. First Call Resolution (FCR) has been and remains the #1 driver of customer ...

Forbes contributors publish independent expert analyses and insights. I write on topics to help entrepreneurs go from idea to market leader. This article is more than 10 years old. The early stages of ...