Cleveland Clinic sees more than 4 million patients every year. It seems a little unlikely that an academic medical center of its size and clinical acclaim puts the same amount of effort into every ...

After Delos “Toby” Cosgrove took over as CEO of Cleveland Clinic in 2005, he led the charge to create a more patient-centered health system and introduced the Clinic’s “Patients First” initiative. In ...

Healthcare providers need to focus on providing great customer service to patients, according to James Merlino, MD, chief experience officer at Cleveland Clinic and president and founder of the ...

OAKBROOK TERRACE, Illinois, July 17, 2023 (GLOBE NEWSWIRE) -- The Joint Commission Enterprise, a global leader in health care quality improvement and patient safety, is pleased to announce that James ...

MERLINO, Emilio James Emilio James Merlino, 88, of Rocky Hill, widower of Concettina “Tina” (Zocco) Merlino died Friday, (February 17, 2006) at his home. He was born in Hartford. He attended Pratt ...