2026 CMS Call Center Monitoring Requirements: Are You Prepared? | BluePeak Advisors posted on the topic | LinkedIn
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2026 CMS Call Center Monitoring Requirements: Are You Prepared? | BluePeak Advisors posted on the topic | LinkedIn
CMS continues Part C and D Call Center Monitoring for 2026— Is your plan ready? On December 1, 2025, CMS outlined 2026 oversight for Medicare Advantage and Part D call centers, with a sharp focus on timeliness, accuracy, and accessibility.Highlights: ️ Hold times must average ≤2 minutes, with disconnect rates ≤5%. ️ Interpreter ...
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